This policy applies to purchases of books, assessment instruments, or other items.

Returns that are due to TICTI error (for example, having sent a wrong or defective item) will be replaced at no charge, as long as the item is in the original unused/undamaged condition. If you need to make a return, please contact the TICTI office for instructions.

If only some items are being returned from a purchase that involved a quantity or combination-purchase discount, the refund amount will be adjusted to take into account the price for the remaining item(s).

Returns for books are allowed for any reason, as long as the the item is in the original unused/undamaged condition. Returns that are not due to TICTI error will be subject to a 25% re-stocking fee (TICTI not responsible for return shipping). Sorry, but we are a small non-profit and we have to cover our shipping and administrative costs.

No refund will be provided for comic books. We sell these at a very low margin, and it would take the entire purchase price to cover our costs for processing the order and the return.

No refund will be provided for paper or downloaded items such as assessment instruments, article reprints, etc., unless due to TICTI error. This is because there would be no way to determine that the items have not already been used or copied.